Dickow Pumpen GmbH has taken a significant step towards digitalization and customer service in the past year. From now on, every new pump leaving the factory, as well as every pump coming in for revision, will be labeled with an individual QR code. This innovation offers numerous benefits for our customers and partners.
Direct Access to Relevant Information
By scanning the QR code, users are directed to a specially developed web portal. There, they can find all relevant documents and information specific to their pump, including technical data sheets, maintenance logs, and operating manuals. Additionally, the portal provides direct access to our support channels and spare parts supply.
Efficient Maintenance and Quick Problem Resolution
The integration of QR codes enables faster and more efficient pump maintenance. In case of an issue, customers can immediately access important information and contact our support team directly. This reduces response times and minimizes potential downtime.
Sustainability and Transparency
By providing documents digitally, we contribute to reducing paper consumption and promote sustainable practices. Moreover, the transparency of the information provided builds trust and strengthens our partnership with customers.
Future-Oriented Solutions
With this measure, Dickow Pumpen is setting a clear signal for innovation and future-oriented solutions in pump technology. We are proud to offer added value to our customers through the use of modern technologies and will continue to invest in digital solutions to improve our service continuously.
